Frequently Asked Questions (FAQs) for Your Umrah Journey from the UK

Rashad Ali • 1 October 2025

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"The Umrah planning process can seem daunting"


At Cypher Travel, we understand you'll have many questions, and we're here to provide clear, comprehensive answers. Our aim is to make your pilgrimage as smooth and fulfilling as possible. Below, you'll find answers to common queries.

  • Planning and Booking Your Umrah

    Q1: Is Umrah currently open for UK citizens in 2025, and what are the requirements?


    Yes, the Kingdom of Saudi Arabia has reopened its borders for Umrah pilgrims. However, regulations can change, so it's crucial to stay updated. Currently, pilgrims are generally required to be fully vaccinated against COVID-19 and adhere to specific health protocols. For the most up-to-date information on entry requirements, health guidelines, and any age restrictions, please visit our dedicated Umrah information page at cyphertravel.com/pilgrimages or contact our expert team directly.


    Q2: How do I choose the best Umrah package from the UK, and what should I look for in a trusted travel agent?


    Choosing the ideal Umrah package involves considering several factors to match your spiritual and practical needs. Key aspects include your budget, the desired duration of your stay, the star rating of your accommodation in Makkah and Madinah, and the inclusions of the package (e.g., flights, hotels, ground transport, visa). It is also vital to select a reputable and trustworthy agent. Always check for ATOL (Air Travel Organisers' Licensing) protection, which safeguards your money, and ensure the agent is approved by the Ministry of Hajj and Umrah. At Cypher Travel, all our packages are ATOL protected, and we are a Ministry-approved agent, ensuring your peace of mind. Explore our diverse range of options, including affordable Umrah deals with 5-star hotels, at cyphertravel.com/pilgrimages to find a package that suits you.


    Q3: What is typically included in an all-inclusive Umrah package from the UK?


    Our all-inclusive Umrah packages are designed to cover all essential aspects of your journey, providing a hassle-free experience. Typically, these packages include return flights from major UK airports, comfortable hotel accommodation in both Makkah and Madinah, reliable ground transportation between airports and holy cities, and assistance with visa processing. Many of our packages also offer guided tours and spiritual guidance to enhance your pilgrimage. You can view the specific inclusions for each package on our website: cyphertravel.com/pilgrimages.


    Q4: When is the best time to perform Umrah from the UK, including popular travel dates?


    The best time for your Umrah journey often depends on your preferences regarding weather, crowd levels, and personal schedule. Peak seasons include Ramadan and school holidays such as December, Easter, and the February/May half-term breaks, which tend to be busier but offer a vibrant atmosphere. Off-peak seasons might offer a more serene experience and potentially lower costs. We offer packages throughout the year, allowing you to choose a time that best suits your needs. Visit cyphertravel.com/pilgrimages for seasonal package availability and specific travel dates.


    Q5: Can I customise my Umrah package with Cypher Travel, and do you offer flexible payment options?


    Absolutely! At Cypher Travel, we understand that every pilgrim's journey is unique. We offer significant flexibility to customise your Umrah package to align with your specific budget, preferred travel dates, hotel choices, and desired duration. Our experienced team can help you tailor an itinerary that perfectly meets your requirements. Furthermore, we offer convenient and secure payment options, including deposit requirements and flexible instalment plans. For your financial protection, we recommend using a credit card where possible. Contact us via cyphertravel.com to discuss your personalised Umrah journey and payment options.


    Q6: Do you offer Umrah packages for first-timers, families, or lone-goers from the UK?


    Yes, Cypher Travel caters to all types of pilgrims. We have specially designed Umrah packages for first-timers, offering comprehensive guidance and support throughout the journey. For families, we provide options that consider the needs of children and senior citizens, ensuring comfort and accessibility. We also cater to lone-goers, offering secure and supportive travel arrangements. Our team is dedicated to making your pilgrimage a comfortable and memorable experience, regardless of your travel group. Explore our tailored packages at cyphertravel.com/pilgrimages.



  • Visa and Documentation

    Q7: What are the visa requirements for Umrah for UK citizens, and can I perform Umrah with an e-visa?


    UK citizens planning to perform Umrah typically require an e-visa or an electronic visa waiver. Your passport must be valid for at least six months beyond your intended departure date from Saudi Arabia. There may also be specific age criteria for pilgrims. Yes, you can perform Umrah with an e-visa from the UK. For detailed requirements and assistance, please refer to https://www.visitsaudi.com/en/plan-your-trip/visa-regulations.


    Q8: Do I need a separate Hajj visa if I'm performing Umrah, and how does booking through the Nusuk platform work?


    Yes, Hajj and Umrah visas are distinct. A Hajj visa is specifically for the annual Hajj pilgrimage and has a set, non-extendable duration. An Umrah visa, or an e-visa/electronic visa waiver, is for the lesser pilgrimage and can be used outside the Hajj season. If you are only performing Umrah, you will need an Umrah visa. For Hajj, booking is exclusively through the official Nusuk Hajj platform. For more information on the differences and application processes for both Hajj and Umrah, please consult our guides at https://www.visitsaudi.com/en/plan-your-trip/visa-regulations.


    Q9: What documents do I need to prepare for my Umrah journey from the UK?


    To ensure a smooth journey, you will need to prepare several essential documents. These typically include a valid passport (with at least six months validity), your approved Umrah visa or e-Visa, a mandatory vaccination certificate for Meningitis ACWY, flight tickets, hotel bookings, and comprehensive travel insurance. It's also advisable to carry photocopies of all important documents.


    Q10: What should I do if I lose my passport during Umrah?


    Losing your passport during your pilgrimage can be distressing, but Cypher Travel is here to help. If this occurs, you should immediately report the loss to the local police and then contact the British Consulate General in Jeddah. You will need to apply for an Emergency Travel Document (ETD) to return to the UK. We recommend keeping photocopies of your passport and visa separately and leaving a copy with family or friends in the UK.

  • Health and Safety

    Q11: What vaccinations are required for Umrah from the UK, and where can I find a comprehensive Umrah travel checklist?


    The most crucial vaccination required for Umrah pilgrims from the UK is the Meningitis ACWY vaccine. You must have a valid certificate proving vaccination at least 10 days before your arrival in Saudi Arabia. We strongly recommend consulting your GP or a travel health clinic well in advance of your trip to discuss any other advised vaccinations and general health precautions. For a comprehensive Umrah travel checklist for UK pilgrims, including health and safety tips, please refer to our resources at https://travelhealthpro.org.uk/country/191/saudi-arabia#Vaccine_Recommendations.


    Q12: How can I prepare for the extreme heat during Umrah, and what should I pack?


    Umrah often takes place in hot conditions, especially during summer months when temperatures can exceed 50°C. To prepare, ensure you stay well-hydrated by drinking plenty of water, wear loose-fitting, light-coloured clothing, and avoid prolonged exposure to direct sunlight, particularly during peak hours. Recognise the symptoms of heat-related illness and seek shade or rest when needed. Essential packing items include Ihram clothing (for men), comfortable footwear, personal hygiene items, medications, travel adapters, and a small bag for daily essentials.


    Q13: Is it safe to travel for Umrah with children or senior citizens from the UK?


    Yes, it is safe to travel for Umrah with children and senior citizens, and many families choose to undertake this blessed journey together. However, it requires careful planning. We offer family-friendly and senior-friendly packages that consider accessibility, pace, and comfort. We advise consulting a doctor for senior citizens and ensuring children are well-prepared for the journey. Our team can help you select a suitable package and provide specific advice for travelling with vulnerable pilgrims.


    Q14: How can I avoid Umrah travel scams and ensure my booking is secure?


    Protecting yourself from travel scams is vital. Always book your Umrah package with an ATOL-protected and who operates a Trust Account. Be wary of offers that seem too good to be true, and always research the company thoroughly, even if recommended by others. Ensure you receive written terms and conditions and keep an audit trail of all transactions. For more advice on fraud prevention and securing your booking, visit https://www.atol.org

  • Travel Logistics

    Q15: Which airlines operate direct flights from major UK cities to Saudi Arabia for Umrah, and what are the common departure airports?


    Several reputable airlines offer direct and indirect flights from major UK airports to Jeddah and Madinah, the primary entry points for Umrah pilgrims. These include Saudi Airlines, British Airways, Emirates, Qatar Airways, and Turkish Airlines, among others. You can typically depart from London (Heathrow, Gatwick, City), Manchester, Birmingham, Glasgow, Leeds, and Edinburgh. Cypher Travel partners with leading airlines to offer you the best flight options, which you can explore at cyphertravel.com/pilgrimages.


    Q16: What are the accommodation options in Al Makkah and Al Madinah, and how close are they to the Haram?


    Cypher Travel offers a wide range of accommodation options in Al Makkah and Al Madinah to suit every budget and preference, from comfortable 3-star hotels to luxurious 5-star establishments. Our packages often feature hotels located in close proximity to the Al Haram, ensuring easy access to the holy sites. We understand the importance of convenience during your pilgrimage, and our selection prioritises both comfort and location. Details of specific hotels and their amenities are provided with each package description on cyphertravel.com/pilgrimages.

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